3 Steps to a More Successful LRS:
- Take more calls.
- Make more referrals.
- Collect more fees.
Most of our nation’s 230+ LRSs are understaffed and it’s likely that many of your LRS’s incoming calls are lost to a significant percentage of legal consumers who will not wait on hold for more than 20 seconds. In fact, our data shows that 28.6% of legal consumers will abandon a call in the first 14 seconds, by the end of the third ring.
In a legal marketplace where consumers have many options, most will never call back.
How many fee-generating referrals are you losing every week to the competition, simply because you don’t have the staff to answer those extra calls?
What we do:
The LRSconnect™ Overflow Referral Center, launched in January 2020, helps understaffed LRS programs capture phone calls that would normally go unanswered. Calls that your staff can’t answer go to us using VoIP phone technology and we make the referrals using your website’s referral platform.
Rather than missing fee-generating referrals, our trained and experienced referral counselors answer those extra calls and make referrals for you, affordably.
While your referral counselors are on the phone with other callers, we pick up the rest.
How it works:
- Our phone experts help set up your phone system to send phone calls meeting certain criteria to our call center (for example, on the fourth ring).
- A number assigned to your LRS tells our referral counselors that the call is from your LRS and we answer the call as you would.
We make referrals to your panel attorneys using the public-facing referral form on your LRS website. No access to your database is needed.
- When a referral isn’t warranted, we provide the caller with the appropriate resource selected from a list of agencies and organizations you provide.
What it costs:
Pricing is on a flexible per-call basis and depends in part upon the number of calls you’d like LRSconnect to answer. Programs can be tailored to fit your specific needs and budget.
To get more information about how the LRSconnect™ Overflow Referral Center can help your LRS make more referrals, please fill out the contact form below or call Ken Matejka at (415) 513-8736.
LRSconnect, Inc. is a 501c3 tax-exempt organization. All proceeds go towards its mission to make LRS programs more competitive online and to educating consumers about available legal resources when they do not need, or cannot afford, to hire a lawyer.